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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shari Lyles

January 3, 2025

5  out of  5
rating by Shari Lyles
"I was broadsided on the way to work on December 18th. I talked to a State Farm representative the next day, and took my car to the body shop. We had an appraisal by that evening. Unfortunately my car was totaled. Talked with an adjuster on Dec 23rd, and received an email the same day with all of the settlement details. We had the money in our account by Dec. 26th. On our way to pick up our new car yesterday, I called State Farm and talked with Team Member, Jeni North. She answered all of my questions about coverage on the new vehicle, and removal of our old car from our policy. She took the time to actually have a conversation with me, and addressed all of my concerns. By the time we got home, I had an email from Ms North with our new insurance cards included. Very impressed with how quickly and efficiently State Farm handled our claim. I would recommend using them as your insurance agency!!"
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Joe Sulllivan

November 22, 2024

5  out of  5
rating by Joe Sulllivan
"I recently switched insurance providers and worked with Stephenie Sealy and I couldn’t be happier with how quick and easy she made the process! I had never switched companies before and I was stressed about what all it would entail and she made it extremely stress free. I’d recommend her and this branch to anyone looking for great rates and low stress when it comes to insurance."
We responded:
"Thank you for the review, Joe! So glad to hear of your great experience with Steph. We appreciate your business."
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Danielle Tervo

November 21, 2024

5  out of  5
rating by Danielle Tervo
"I have the pleasure of dealing with Steph for our insurance needs- I cannot express how impressed I am with her level of support. From the first encounter and every one after, I am always greeted by a friendly and knowledgeable representative who takes the time to understand my needs. Overall, my experience with Steph is always nothing short of amazing. She genuinely cares about her customers which makes the insurance process easy and stress-free. I highly recommend this agency to anyone looking for reliable insurance and outstanding customer support!"
We responded:
"Thank you for the review! We love having Steph on our team!"
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Jennifer Malone

November 21, 2024

5  out of  5
rating by Jennifer Malone
"Steph is THE BEST to work with! She shows up (literally shows up) anytime you need her. She is extremely knowledgeable and can answer all your questions. She treats you like family. If I could give more than five stars, I would!!!"
We responded:
"Thank you for your review! We appreciate your business!"
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Andrew Zimmerman

October 17, 2024

5  out of  5
rating by Andrew Zimmerman
"Derek Bird’s State Farm office is super easy to work with. Steph helped us with some policy changes to our auto coverage and was super efficient in doing so. I think the whole interaction took about 3 minutes, super helpful!"
We responded:
"Thank you for the review! We appreciate your business!"
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Wayne Diamond

September 19, 2024

5  out of  5
rating by Wayne Diamond
"Jeni has been helping me with obtaining new paperwork to re-license my vehicle. Always generous and helpful. State Farm comes through when you need them!! Thanks Again Jeni!!!"
We responded:
"Thank you for the review! We appreciate you!"
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Chris Peterson

September 19, 2024

5  out of  5
rating by Chris Peterson
"While reviewing my auto policy, team member Jeni North found a discrepancy and immediately contacted me to fix the problem. She handled the issue is a timely and professional manner, providing fantastic customer service, something that's hard to find these days!"
We responded:
"Thank you for your review! We appreciate you!"
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Julie Grantham

September 9, 2024

5  out of  5
rating by Julie Grantham
"This office is extremely responsive and supportive of what we need - highly recommend!"
We responded:
"Thank you for your review! We appreicate your business!"
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Veatress Leigh

August 20, 2024

5  out of  5
rating by Veatress Leigh
"Stephenie is the best!! I live in Gretna and I am moving my mom to Omaha area from Arkansas. I needed to find a local State Farm agent to do a state to state transfer for my mom's State Farm insurance. I chose Derek Bird's office, and Stephenie took care of everything!! I highly recommend them!"
We responded:
"Thank you for your kind words! We appreciate your business!"
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Cambelle Johnson

August 9, 2024

5  out of  5
rating by Cambelle Johnson
"Jeni was fantastic! She figured out an issue I’d been having with text reminders for at least 2 years in 30 seconds flat. Most productive email exchange I’ve had in a long time. Thanks so much!"
We responded:
"Thank you for the review! We appreciate you!"
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Liz Sullenger

August 7, 2024

5  out of  5
rating by Liz Sullenger
"They were attentive to the details as we have moved here from out of state. Steph and others were helpful, quick to respond to question I had, and very clear with details on how my insurance would differ here in Nebraska. So happy I found Derek Bird’s State Farm Office."
We responded:
"We are so glad you think so! Thanks for your review!"
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Ben Palma

July 31, 2024

5  out of  5
rating by Ben Palma
"Jeni was such a huge help today! Thank you going above and beyond. It is greatly appreciated!"
We responded:
"We agree, Jeni is great! Thank you for your feedback!"
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Cleo Beckham

July 30, 2024

5  out of  5
rating by Cleo Beckham
"Derek and his staff are fantastic. They answer all questions and are quick to respond to calls and text messages. Highly recommended them for your insurance needs!"
We responded:
"Thank you for your kind words, Cleo! We appreciate your business."
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Diana Bensink

July 24, 2024

5  out of  5
rating by Diana Bensink
"Quick response. Derek answered all my questions and provided the help I need in a professional manner."
We responded:
"Thank you for the positive feedback, we appreciate your business!"
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Tara Jeck

November 8, 2023

5  out of  5
rating by Tara Jeck
"I was paying way too much auto insurance with amfam and reached out to a handful of insurance companies for quotes. Steph at State Farm was the first (and only) agent to reach out to me from any of the companies I sought advisement from. She was friendly, attentive and prompt and made the process of switching insurance companies easy, understandable and straightforward, and I now have a policy that is less than over half the amount I was paying previously. I was even able to bundle a life insurance policy with my auto. Thank you, Steph!"
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Andrea Barrett

June 15, 2023

5  out of  5
rating by Andrea Barrett
"Very easy application process with Stephenie. Saved us so much money over our current insurance company. Quick answers and helpful advice."
We responded:
"Thank you Andrea!"
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Michael Miller

April 14, 2023

1  out of  5
rating by Michael Miller
"We switched over our house, camper, and two cars. All the policies were incorrect from the dates of the vehicles to the quoted prices (had to pay extra). Mistakes are okay but when you compare the extremely poor customer service we had to switch to a different state farm agent. If you want extremely poor customer service and to pay more then their quote, this is your place. Derek Bird's office is the absolute worst insurance branch out there."
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Christina Pearson

January 24, 2023

5  out of  5
rating by Christina Pearson
"Steph was wonderful to work with! Super sweet and knowledgeable and made sure we had our cars, home and life insurance set up. Definitely recommend her and this office!"
We responded:
"Thank you!"
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Alena Bishop

October 4, 2022

5  out of  5
rating by Alena Bishop
"Steph was so great to work with!"
We responded:
"Thank you so much for the review Alena! We may be a little biased, but we also agree that Steph is great to work with!"
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Amber McIntosh

September 1, 2022

5  out of  5
rating by Amber McIntosh
"This Agent and his offices are great to work with. They are always willing to answer questions and walk you through what your policies will and will not cover without being pushy or trying to sell you more. They truly want you to have the coverage that fits your needs and being well informed about coverage details helps me feel at ease."
We responded:
"Thank you!"
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Sherre Abbott

July 20, 2022

5  out of  5
rating by Sherre Abbott
"Really great customer service and rates. Quotes were detailed and received very quickly as well as great follow up for questions. Trey was so helpful! Thanks so much!"
We responded:
"Thank you Sherre!"
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Matt Van Auken

June 29, 2022

4  out of  5
rating by Matt Van Auken
"Very GOOD Service!!"
We responded:
"Thank you Matt!"
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Cait Simmons

September 30, 2021

5  out of  5
rating by Cait Simmons
"Derek is a great agent! I have all my insurance through his office and you can tell he genuinely cares about people. I would definitely recommend him if you are looking at switching companies."
We responded:
"Thank you so much for the review. We work hard to serve you the best and I’m glad you’re happy with our service. ^-^"
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Molon Labe

July 16, 2021

5  out of  5
rating by Molon Labe
"Everyone here is super helpful and nice. You need insurance anyway, and it's essentially the same price everywhere. Might as well work with someone who's gonna actually try to help, right? Thanks a ton, Trey."
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Margaret Miller

May 29, 2021

5  out of  5
rating by Margaret Miller
"Derek is always very responsive and helpful! He answers all of my questions quickly."