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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Andrew Zimmerman

Andrew Zimmerman

October 17, 2024

5  out of  5
rating by Andrew Zimmerman
"Derek Bird’s State Farm office is super easy to work with. Steph helped us with some policy changes to our auto coverage and was super efficient in doing so. I think the whole interaction took about 3 minutes, super helpful!"
We responded:
"Thank you for the review! We appreciate your business!"
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Wayne Diamond

September 19, 2024

5  out of  5
rating by Wayne Diamond
"Jeni has been helping me with obtaining new paperwork to re-license my vehicle. Always generous and helpful. State Farm comes through when you need them!! Thanks Again Jeni!!!"
We responded:
"Thank you for the review! We appreciate you!"
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Chris Peterson

September 19, 2024

5  out of  5
rating by Chris Peterson
"While reviewing my auto policy, team member Jeni North found a discrepancy and immediately contacted me to fix the problem. She handled the issue is a timely and professional manner, providing fantastic customer service, something that's hard to find these days!"
We responded:
"Thank you for your review! We appreciate you!"
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Julie Grantham

September 9, 2024

5  out of  5
rating by Julie Grantham
"This office is extremely responsive and supportive of what we need - highly recommend!"
We responded:
"Thank you for your review! We appreicate your business!"
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Veatress Leigh

August 20, 2024

5  out of  5
rating by Veatress Leigh
"Stephenie is the best!! I live in Gretna and I am moving my mom to Omaha area from Arkansas. I needed to find a local State Farm agent to do a state to state transfer for my mom's State Farm insurance. I chose Derek Bird's office, and Stephenie took care of everything!! I highly recommend them!"
We responded:
"Thank you for your kind words! We appreciate your business!"
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Cambelle Johnson

August 9, 2024

5  out of  5
rating by Cambelle Johnson
"Jeni was fantastic! She figured out an issue I’d been having with text reminders for at least 2 years in 30 seconds flat. Most productive email exchange I’ve had in a long time. Thanks so much!"
We responded:
"Thank you for the review! We appreciate you!"
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Liz Sullenger

August 7, 2024

5  out of  5
rating by Liz Sullenger
"They were attentive to the details as we have moved here from out of state. Steph and others were helpful, quick to respond to question I had, and very clear with details on how my insurance would differ here in Nebraska. So happy I found Derek Bird’s State Farm Office."
We responded:
"We are so glad you think so! Thanks for your review!"
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Ben Palma

July 31, 2024

5  out of  5
rating by Ben Palma
"Jeni was such a huge help today! Thank you going above and beyond. It is greatly appreciated!"
We responded:
"We agree, Jeni is great! Thank you for your feedback!"
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Cleo Beckham

July 30, 2024

5  out of  5
rating by Cleo Beckham
"Derek and his staff are fantastic. They answer all questions and are quick to respond to calls and text messages. Highly recommended them for your insurance needs!"
We responded:
"Thank you for your kind words, Cleo! We appreciate your business."
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Diana Bensink

July 24, 2024

5  out of  5
rating by Diana Bensink
"Quick response. Derek answered all my questions and provided the help I need in a professional manner."
We responded:
"Thank you for the positive feedback, we appreciate your business!"
Profile photo of Tara Jeck

Tara Jeck

November 8, 2023

5  out of  5
rating by Tara Jeck
"I was paying way too much auto insurance with amfam and reached out to a handful of insurance companies for quotes. Steph at State Farm was the first (and only) agent to reach out to me from any of the companies I sought advisement from. She was friendly, attentive and prompt and made the process of switching insurance companies easy, understandable and straightforward, and I now have a policy that is less than over half the amount I was paying previously. I was even able to bundle a life insurance policy with my auto. Thank you, Steph!"
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Andrea Barrett

June 15, 2023

5  out of  5
rating by Andrea Barrett
"Very easy application process with Stephenie. Saved us so much money over our current insurance company. Quick answers and helpful advice."
We responded:
"Thank you Andrea!"
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Michael Miller

April 14, 2023

1  out of  5
rating by Michael Miller
"We switched over our house, camper, and two cars. All the policies were incorrect from the dates of the vehicles to the quoted prices (had to pay extra). Mistakes are okay but when you compare the extremely poor customer service we had to switch to a different state farm agent. If you want extremely poor customer service and to pay more then their quote, this is your place. Derek Bird's office is the absolute worst insurance branch out there."
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Christina Pearson

January 24, 2023

5  out of  5
rating by Christina Pearson
"Steph was wonderful to work with! Super sweet and knowledgeable and made sure we had our cars, home and life insurance set up. Definitely recommend her and this office!"
We responded:
"Thank you!"
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Alena Bishop

October 4, 2022

5  out of  5
rating by Alena Bishop
"Steph was so great to work with!"
We responded:
"Thank you so much for the review Alena! We may be a little biased, but we also agree that Steph is great to work with!"
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Amber McIntosh

September 1, 2022

5  out of  5
rating by Amber McIntosh
"This Agent and his offices are great to work with. They are always willing to answer questions and walk you through what your policies will and will not cover without being pushy or trying to sell you more. They truly want you to have the coverage that fits your needs and being well informed about coverage details helps me feel at ease."
We responded:
"Thank you!"
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Sherre Abbott

July 20, 2022

5  out of  5
rating by Sherre Abbott
"Really great customer service and rates. Quotes were detailed and received very quickly as well as great follow up for questions. Trey was so helpful! Thanks so much!"
We responded:
"Thank you Sherre!"
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Matt Van Auken

June 29, 2022

4  out of  5
rating by Matt Van Auken
"Very GOOD Service!!"
We responded:
"Thank you Matt!"
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Cait Simmons

September 30, 2021

5  out of  5
rating by Cait Simmons
"Derek is a great agent! I have all my insurance through his office and you can tell he genuinely cares about people. I would definitely recommend him if you are looking at switching companies."
We responded:
"Thank you so much for the review. We work hard to serve you the best and I’m glad you’re happy with our service. ^-^"
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Molon Labe

July 16, 2021

5  out of  5
rating by Molon Labe
"Everyone here is super helpful and nice. You need insurance anyway, and it's essentially the same price everywhere. Might as well work with someone who's gonna actually try to help, right? Thanks a ton, Trey."
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Margaret Miller

May 29, 2021

5  out of  5
rating by Margaret Miller
"Derek is always very responsive and helpful! He answers all of my questions quickly."
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Nicole Von Tersch

January 26, 2021

5  out of  5
rating by Nicole Von Tersch
"I worked with Trey to try and get home insurance. He did his best and genuinely seemed to care. If state farm was affordable for my particular home, I'd have chosen them so trey could be my agent."
We responded:
"Thank you for your review! We appreciate the opportunity to quote your insurance."
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K EH

January 22, 2020

1  out of  5
rating by K EH
"Do not use this agent or agency. They quoted me price, no mention of all the hoops you have to jump through to maintain premium. Poor communication from agents. My quote nearly doubled in one month and none of the agents informed me of this ridiculous increase. Other agents from State Farm started contacting me to offer me better premiums. This office had no idea and said “the premium was the best they could offer.” Shady office and agency. I reported this agent and agency to the BBB. Update for future clients considering this agent. I tried to get in contact per their reply to google review. . No one responded. 🤥"
We responded:
"Please give us a call at 402-891-8926. We'd love to have you in for an appointment to discuss your concerns."
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Tyler Watkins

January 21, 2020

5  out of  5
rating by Tyler Watkins
"Awesome people to work with!"
We responded:
"Thanks for your feedback!"
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Maxwell Baldwin

January 20, 2020

5  out of  5
rating by Maxwell Baldwin
"Talked to Cait today, she answered questions that I had about some issues with my truck and my insurance and she did an amazing job! Could talk to her for hours, very friendly and informative!"
We responded:
"We appreciate your feedback! Thank you for taking the time to let us know how we're doing!"